Return & Refund Policy

**Effective Date:** July 5, 2026 At SoFlo Watersports LLC, we strive to provide an exceptional experience for every guest. -Rental Reservations Reservations may be canceled for a full refund if canceled at least **24 hours before** the scheduled rental time. Reservations canceled less than 24 hours before the reservation may not be eligible for a refund. -Weather Cancellations If SoFlo Watersports determines that weather conditions are unsafe, customers may choose to: * Reschedule their reservation, or * Receive a full refund. Unsafe conditions include, but are not limited to: * Lightning * Severe storms * Tropical weather * High winds * Unsafe water conditions -Customer No-Shows Failure to arrive for a scheduled reservation without prior notice may result in forfeiture of the reservation and payment. -Merchandise Returns Unused merchandise purchased from our website may be returned within **30 days** of delivery. Items must: * Be unused * Be in original packaging * Include proof of purchase Customers are responsible for return shipping unless the item arrived damaged or incorrect. -Damaged or Incorrect Orders Please notify us within **7 days** of delivery if you receive damaged or incorrect merchandise. We will gladly replace or refund qualifying items. -Non-Refundable Items The following are non-refundable unless otherwise required by law: * Gift cards * Digital products * Downloadable content * Customized merchandise * Services already completed Refunds are issued to the original payment method and may require 5–10 business days to appear, depending on your financial institution.